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Mercurio’s Heating & Air Conditioning Reviews

After decades of serving the community in and around Tacoma, Washington, we’ve had thousands of great experiences with customers. And, sometimes, we’re lucky enough to have our customers share their stories.

We are proud of the work we do, and we’re honored that many of our customers are excited to share their experiences. Our technicians go the extra mile to maintain, repair, and replace heating, cooling, and electrical systems for our customers because we believe that every job must be done the right way. Customers from all over Tacoma and Pierce County are raving about Mercurio’s high-quality service.

What our customers say
All Reviews
4.8
Google
4.9
Facebook
4.9
Yelp
4.2
Zack from Mercurio’s’s was wonderful. Very knowledgeable and helpful. I am very happy to recommend them to anyone needing HVAC services.
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Google
Was a tad apprehensive because of the recent poor reviews but Mercurios installed our units 4 years ago and we had a great experience from start to finish So wanted to stick with them if possible. Fortunately had a great experience having a maintenance service on our three ductless units today. Thomas Ahrens was friendly, easy to communicate with and knowledgeable as far as giving us info and tips on How to better care for our units going forward. He followed COVID safety and left everything just as it was . We actually really appreciated his unique style and calm demeanor in our home and will request him for our next service visit.
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Yelp
We bought our furnace from Mercurio’s about 7 years ago. We got some estimates before choosing Mercurio’s. We chose them because they’re family owned, local, experienced and price friendly. Our furnace was installed without any interruption in our schedules both at home and at work. Since installation I’ve talked with Mercurio’s once a year to schedule our annual maintenance. These are good people. I highly recommend them to everyone.
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Yelp
Shawn’s service was great! Even for a Monday morning 😀. Second time we have used them and will continue to!
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Facebook
TOM was very thorough in his inspection of my furnace
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Facebook
Thomas was helpful answering our questions and getting the job done
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Facebook
Just had my annual update. Thom and Red were polite, efficient, helpful and sweet with my dog…who was all over them!
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Facebook
Yes I recommend Mercurio’s for your heating and air conditioning needs
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Facebook
Highly recommend! The personable, knowledgeable and professionalism displayed by Amber, Brendan McCoy and Rich Villalobos was exceptional and commendable!
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Google
Nguyen did a great job repairing our heat pump. His professional approach makes us want to use Mercurio’s again
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Google
We really appreciated the level of detail from our first interaction with Jeremy, our salesman, to appointment making and reception staff, on to the two teams that installed our heat pump. Everyone seemed to know “their stuff,” which gave me faith that we were choosing the right company for this expensive project. I found this company through recommendations on my “neighborhood app” being new to the area. I then read great reviews. I got a good vibe from Mercurios compared to other companies that gave us a bid. They didn’t leave out info that was important like electrical company rebates and tax credits. The other company did. The cost seemed fair. We appreciated the veteran discount. No one was pushy and they made sure we had questions answered. I was nervous about picking a company for this expensive home project as I didn’t want to be taken advantage of and I feel like we found the right, reputable and honest company. Jeremy was terrific and spent a lot of time with us and made sure we were happy with our choices. He made great suggestions for us and addressed my concern that our 3rd floor may be hot still so we did a return duct install. The two teams that came made sure we knew what the work would entail before starting and made suggestions. Work quality seems impeccable. I really appreciated that the work crew that came on the first day introduced them selves even the electrician. It felt really friendly and professional. The company also assured us they had all the needed permits etc. all the reassurance of things I didn’t even think of further assures me I went with the right company. The install of our Hisense heat pump was completed Almost a week ago and I love being cool.
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Google
Did an excellent job and professional I would recommend Mercurio to everyone
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Facebook
Service Tech. Egnew Nathan was very professional in all areas of the work site and addressing issues that needed to be corrected or up graded. Thank you. Mike Swann
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Google
Excellent service and on time. Easily answered all my questions.
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Facebook
Mercurio’s was wonderful to work with for our furnace & AC installation. Very friendly, informative, and efficient staff at every phase of the project. I would definitely recommend.
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Google
Awesome customer service. Our air conditioner went out Sunday of course one of WA States hottest days-98 degrees, so, we made appointment for Monday morning between 8-9am. Guy was at our house at 8:15am, polite and professional and fixed our air conditioner in no time! Didn’t think we’d get it fixed in less than 24 hours. For them to have answering service on Sunday was awesome, the guy was so polite and helpful. Will definitely use them again if needed!
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Yelp
We had a rattle in our furnace. It wasn’t an urgent need, but did cause us to wake up in the morning when it would start. Mercurio’s was able to come out within a day. They found that the prior installer improperly set up the system and fixed it. 30 minutes and it was done. So glad we discovered this company.
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Yelp
Arnold and his crew did a great job installing our HVAC heat pump. Nothing but good things to say about the service.
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Google
Very efficient worker. Worked rapidly to find problems that stopped my system from functioning.
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Google
So grateful for the knowledgeable and helpful staff.
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Google

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